Legal
This policy explains how cancellations, switches, pauses and account credit apply to services booked at ST8 Fitness, the movement academy on Rajpur Road, Dehradun, operated by WWILDD FFREERRUNN PRIVATE LIMITED. It covers memberships, camps, Day Passes and trial classes, whether booked at the front desk, over WhatsApp or phone, or online. It should be read together with our Terms & Conditions.
In short: fees at ST8 are non-refundable once paid. What we offer instead is flexibility — you can switch to a different batch, switch programmes, pause for a documented reason, or in approved cases receive ST8 account credit. We would rather keep you training than process paperwork.
Your first trial class is free. No payment is taken, so there is nothing to refund. If you can't make your slot, message us and we'll reschedule it.
Once payment is made, a membership cannot be cancelled and the fee is not refundable. This applies from the moment of payment, whether or not your batch has started and whether or not you have attended any classes.
What you can do instead:
Memberships are personal. Transfer of a membership to another person is not offered as a right; it may be permitted only at ST8's discretion, on the conditions we set at the time, and always requires the incoming person to enrol in their own name and complete their own health declaration and waiver before they train.
Where a refund is legally unavoidable, or where ST8 in its sole discretion agrees to compensate a member, this is issued as ST8 account credit — never as cash, and never back to a bank account, card or UPI (section 7).
Because fees are not refundable, switching is how we keep your membership working for you.
Switches take effect from the next batch cycle unless we agree otherwise.
| Plan | Freeze allowance |
|---|---|
| Monthly | Not available |
| Quarterly | Not available |
| Semi-annual | 15 days per cycle — minimum 7 days per request, maximum 2 blocks |
| Annual | 30 days per cycle — minimum 7 days per request, maximum 4 blocks |
Where ST8 agrees to compensate a member, it is done by credit to the member's ST8 account.
For camps run by ST8 Fitness — including ST8 of the Month, Summer Camp and Winter Camp — camp fees are non-refundable from the moment payment is made, and no refund or credit is issued for missed days, late joining or early exit. If we cancel a camp before it begins, or cannot run it at all, you may move to the next available camp or receive ST8 account credit for the amount paid.
If we cancel a class — for weather, coach unavailability, facility maintenance or safety — we will offer a make-up class in the same or an equivalent batch, or a pro-rata extension of your membership. Classes cancelled by us never count against your plan.
WhatsApp or call us on +91 70888 28111, or email contact@st8fitness.in, with the member's name, the phone number used at enrolment, the plan or booking, and what you are asking for. We acknowledge every request within 24 hours and give a decision within 7 working days. The decision of management is final.
All fees are invoiced with GST (GSTIN 05AAECW1259J1Z8). Where account credit is issued, any GST adjustment is made in accordance with GST law, and a credit note or other document is issued where required.
Nothing in this policy limits any right you have under Indian law that cannot be excluded or limited by agreement, including under the Consumer Protection Act, 2019. Where the law requires a refund in a particular case, we will comply with it.
We may update this policy from time to time. Each update is published as a new version with its own date; the version in force when you book applies to that booking, and changes do not reduce rights on bookings already made. This policy is governed by the laws of India; courts at Dehradun, Uttarakhand have exclusive jurisdiction. Questions? Write to contact@st8fitness.in.